Visitor Management

C•CURE 9000 Visitor Management enhances the professionalism and security of the visitor registration and check in process natively within C•CURE 9000. This completely embedded solution digitally replaces paper-based visitor log books for a more efficient way of managing visitors entering and exiting a building.

The C•CURE 9000 Standard Visitor Management option (free standard license) allows authorized operators to create and manage scheduled visits and process visitors from point of reception through check out from any administration client workstation.

With Visitor Management, you can:

• Prepare for visits in advance - see Managing Visits
  • Create Visitors - refer to the C•CURE 9000 Personnel Configuration Guide.
  • Create a Visit - see Visit Editor.
    • Add visitors to a Visit - see Creating a Visit.
    • Assign temporary credentials to Visitors - see Assigning a Temporary Credential to a Visitor.
    • Assign Hosts for a Visit - see Finding a Visitor or Host.
    • Configure instructions for a Visit - see Visit Instructions Tab.
    • Add clearances to a Visit that are enabled during the Visit - see Adding a Clearance to a Visit.
    • Turn on a notification email to send to Hosts when Visitors arrive - see Visit General Tab.
  • Create a Visit Site - see Creating a Visit Site from the C•CURE Portal pane.
• Check in Visitors using the C•CURE Administration Workstation - see The Check In Visitors screen.
• Keep track of Visitors for in-progress Visit - see Visit Status Tab.
• Check out Visitors using C•CURE Administration Workstation - see The Check Out Visitors screen.
• Manage the return of credentials at the end of a Visit - see Return Temporary Credentials.
• Manage unplanned Visits and anonymous visitors - see Managing Arriving Visitors for Unplanned Visits.
• Perform other standard features of C•CURE 9000 for visitor management objects:
  • View the configured Visits and Visit Sites from dynamic views - see Visit Dynamic View.
  • Configure operator permission to create/edit/delete Visit, Visit Site, and Visitor records - see Configuring Permission for Visitor Management Application Users.
  • Retrieve activity Journal messages - see Visit Journal Messages.

For organizations with high employee counts and visitor traffic, the C•CURE 9000 Enhanced Visitor Management option brings further advanced features to help easing user experience via C•CURE Portal and C•CURE Kiosk.

• Attach documents to the Visit which are included in emails sent to visitors - see Adding a Document to a Visit.
• Email calendar file invites to Hosts and Visitors with appointment details and policy attachments - see Adding a New Visitor to a Visit.
• Check-in/check-out automatically at access control - see Configuring a Door Action for Check-In/Check-out.
• C•CURE Portal (available with Visitor Management Enhanced License) offers a web interface to allow employees who are authorized to host visits, to pre-register their visits and visitors prior to arrival.
  • C•CURE Portal web browser allows an authorized host to:
    • Register to host Visits - see Visitor Management calendar view.
    • Prepare for Visits in advance similarly to preparing for Visits using the C•CURE Administration Workstation.
      • Add visitors to a Visit - see Add a Visitor.
      • Assign temporary credentials to Visitors - see Creating New Visitor.
      • Assign hosts for a Visit - see Adding a Host to a Visit.
      • Configure instructions for a Visit - see Visit Details Field and Button Definitions.
      • Add clearances to a Visit that are enabled during the Visit - see Creating New Visitor.
      • Attach documents to a Visit - see Attaching Documents to a Visit.
      • Enable a notification email to send to hosts when the visitor arrives - see Email a Visit to All Visitors and Hosts.
  • Search for existing Visits - see Search for Visit.
  • Edit/delete existing Visits - see Editing a Visit and Deleting a Visit.
  • Email Visitors details about the Visit - see Email a Visit to All Visitors and Hosts.
  • Edit Visits using the calendar - see Edit a Visit from the Calendar.
  • View or download attachments for a Visit - see View or Download Attachments for a Visit.
  • Install and setup the C•CURE Portal - see Installing the C•CURE Portal.
  • For C•CURE Portal web browser requirements - see Web Portal Browser Requirements.
• C•CURE Visit (Visitor Management Kiosk Client counted license option) is an iOS application on iPad that provides a self check-in facility for registered and unregistered visitors. C•CURE Kiosk features allow:
  • Allow operators to configure a Check-In site for each Kiosk - see Creating a Check-in Site.
  • Choose a Visit Site - see Check-in Site General tab definitions.
  • Select visitor identification methods - see Check-in Site General tab.
  • Select data collection options:
    • Take a visitor portrait with the C•CURE Kiosk camera - see C•CURE Kiosk.
    • Check-in visitors automatically - see Check-in Site General tab definitions.
    • Accept unregistered visitors - see Check-in Site General tab definitions.
  • Require an agreement document - see Check-in Site General tab definitions.
  • Select an image to represent the Check-in Site - see Check-in Site editor definitions.
  • Customize a message and language that displays to visitors during registration - see Check-in Site Messages tab.
  • Allow host to setup C•CURE Kiosk app on iPad for visitors to check-in automatically.
    • Install the C•CURE Kiosk app - see Installing the C•CURE Visit application.
    • Setup automatic Check-in kiosk - see Check-in Site General tab definitions.
    • Select a Check-In site - see C•CURE Kiosk.
    • Select a printer to print badges and visitor labels - see Printing Visitor labels from the C•CURE Kiosk.
    • Configure the iPad camera - see Verifying iPad camera setup.
  • Allow visitors to check-in for visits associated with a particular Check-in Site via the C•CURE Kiosk app.
    • Registered visitors can:
      • Check-in using a QR code - see Visit Site General Tab Definitions.
      • Check-in using another identification method - see see C•CURE Kiosk.
    • Unregistered visitors can:
      • Register and Check-in after identifying themselves - C•CURE Kiosk.