Software House Support Portal

Telephone technical support

During the period of the agreement, Software House accepts service calls only from employees of the Systems Integrator of Record for the installation associated with the support inquiry.

Before calling, ensure that you:

  • Are the dealer of record for this account.
  • Are certified by Software House for this product.
  • Have a valid license and current software support agreement (SSA) for the system.
  • Have your system serial number available.
  • Have your certification number available.
Table 1. Telephone support hours
Normal support hours Emergency support hours
Monday through Friday, 8:00 a.m. to 8:00 p.m., EST, except holidays. 24 hours a day, seven days a week, 365 days a year.

Requires enhanced SSA 7 x 24 Standby Telephone Support

For all other customers, billable on time and materials basis. Minimum charges apply, see MSRP.
Note: For telephone support contact numbers for all regions, refer to either of the following pages: