Returning temporary credentials from the Visit dynamic view

When you use the Check Out Visitors window to complete a visit, you have the option on each Visitor to Check Out and Return Badge. This action removes the temporary credential and the visit clearances from the Visitor’s personnel record, and returns the temporary credential to Unassigned status.

You should only use this action if the Visitor has turned in the physical badge represented by the temporary credential. Otherwise it is difficult to track the temporary credential held by this Visitor if the system records that the badge was returned.

For example, if the Visitor is participating in a multi-day visit, you can use Check Out to disable the temporary credential and remove any clearances, but the Visitor can retain the physical badge. When the Visitor returns the next day, you can check them in or the Visitor can check-in using a card swipe if the reader is configured for check-in and re-activate the temporary credential using the Administration Workstation so that the visit can continue. See Configuring a door action for check-in.

Note: If the physical badge representing a temporary credential is not returned, you can send a reminder to a Visitor if you have entered their email address in their personnel record. Refer to the Credentials chapter in the C•CURE 9000 Personnel Configuration Guide for more information.
  1. Select one of the following options:
    • From the Visit Dynamic View, right-click a Visit and select Check Visitors Out.
    • In the Visit editor, complete the following steps:
      1. Use Accessing the Visit editor to open the Visit editor for the Visit.
      2. Click the Status tab.
      3. Click Check Out.

    The Check Out Visitors screen opens.

  2. Select the Visitors to check out by clicking the check box for those Visitors.
  3. Click Check In and Return Badge to check out the selected Visitors and return their Temporary Credentials to the Unassigned state.